Frequently Asked Questions

Start by considering the number of players, the type of experience you want, and how long you want the game to last. TurnOakGames offers family, strategy, party, and two-player board games to help you find an option that fits your game night.

Our collection may include family games, strategy games, party games, two-player games, and other board games available through our online store.

TurnOakGames currently ships to eligible addresses within the United States. Please review our Shipping Policy for the latest information about available shipping destinations.

We currently offer free standard shipping on eligible U.S. orders. Any applicable shipping charges will also be shown during checkout.

Orders are normally delivered within 5–7 business days. Delivery estimates exclude weekends and U.S. public holidays. Delivery estimates may be affected by carrier delays, holidays, or other circumstances outside our reasonable control.

Once your order has shipped and tracking information is available, you will receive a shipping confirmation email with your tracking details. You can also visit our Track Your Order page and enter your tracking number. Please allow up to 48 hours for tracking to update after the carrier receives your package.

If you notice an error in your shipping address, contact us within 2 hours of placing your order at contact@turnoakgames.com . We will make reasonable efforts to update the address before the order enters fulfillment or ships. Once an order has shipped, an address change may no longer be possible. Changes requested after 2 hours cannot be guaranteed.

Please contact us within 2 hours of placing your order to request a cancellation. Requests made after 2 hours cannot be guaranteed. We will make reasonable efforts to cancel an order before it enters fulfillment or ships. Once an order has already been processed or shipped, cancellation may no longer be possible.

Eligible items may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy. Items should be unused, in their original condition, and include the original components and packaging.

For returns based on customer preference or change of mind, the customer is responsible for return shipping costs. If an item is confirmed to be incorrect, damaged, or defective, TurnOakGames will provide the appropriate instructions and cover applicable return shipping costs.

After an eligible returned item has been received and inspected, approved refunds are issued to the original payment method. Please allow approximately 7–10 business days for processing. Your bank or payment provider may require additional time before the refund appears in your account.

Contact us as soon as possible at contact@turnoakgames.com and include your order number, a description of the issue, and clear photos showing the product and the problem. We will review the request and provide the appropriate next steps.

Available payment methods are displayed securely during checkout. Payment options may vary depending on your location and the payment methods currently enabled in our store.

If guest checkout is available on the store, you can complete your purchase without creating a customer account. Available checkout options will be shown when you place your order.

You can contact our customer support team by email at contact@turnoakgames.com or by phone at +1 917 997 6574.