Shipping policy

.bgj-shipping, .bgj-shipping * { box-sizing: border-box; } .bgj-shipping { --gold: #e8ad17; --gold-dark: #c99100; --black: #10110f; --text: #22231f; --muted: #666860; --soft: #f7f6f2; --border: #e8e5dc; --white: #ffffff; width: 100%; background: var(--white); color: var(--text); font-family: inherit; line-height: 1.7; } /* HERO */ .bgj-policy-hero { position: relative; overflow: hidden; background: radial-gradient( circle at 85% 20%, rgba(232, 173, 23, 0.18), transparent 28% ), linear-gradient(135deg, #080907 0%, #171813 100%); padding: 90px 24px 82px; } .bgj-policy-hero::before { content: ""; position: absolute; width: 300px; height: 300px; right: -80px; top: -110px; border: 1px solid rgba(232, 173, 23, 0.23); border-radius: 50%; } .bgj-policy-hero::after { content: ""; position: absolute; width: 170px; height: 170px; right: 110px; bottom: -90px; background: rgba(232, 173, 23, 0.08); border-radius: 50%; } .bgj-policy-hero-inner { position: relative; z-index: 2; max-width: 1180px; margin: 0 auto; } .bgj-policy-eyebrow { display: inline-flex; align-items: center; gap: 9px; margin-bottom: 18px; color: var(--gold); font-size: 13px; font-weight: 800; letter-spacing: 2.5px; text-transform: uppercase; } .bgj-policy-eyebrow::before { content: ""; width: 30px; height: 2px; background: var(--gold); } .bgj-policy-hero h1 { margin: 0; max-width: 720px; color: #ffffff; font-size: clamp(42px, 6vw, 72px); line-height: 1.02; letter-spacing: -2.5px; font-weight: 800; } .bgj-policy-hero p { max-width: 690px; margin: 24px 0 0; color: rgba(255, 255, 255, 0.75); font-size: 17px; line-height: 1.7; } .bgj-policy-update { display: inline-flex; align-items: center; gap: 8px; margin-top: 30px; padding: 10px 16px; border: 1px solid rgba(255, 255, 255, 0.13); background: rgba(255, 255, 255, 0.06); color: rgba(255, 255, 255, 0.76); border-radius: 999px; font-size: 13px; } .bgj-policy-update span { width: 7px; height: 7px; background: var(--gold); border-radius: 50%; } /* QUICK INFO */ .bgj-policy-benefits { max-width: 1180px; margin: -28px auto 0; padding: 0 24px; position: relative; z-index: 5; } .bgj-benefit-grid { display: grid; grid-template-columns: repeat(3, 1fr); background: #ffffff; border: 1px solid var(--border); border-radius: 16px; box-shadow: 0 14px 45px rgba(0, 0, 0, 0.08); overflow: hidden; } .bgj-benefit { display: flex; align-items: center; gap: 14px; padding: 22px 24px; } .bgj-benefit + .bgj-benefit { border-left: 1px solid var(--border); } .bgj-benefit-icon { width: 42px; height: 42px; flex: 0 0 42px; display: grid; place-items: center; border-radius: 50%; background: #fff7dc; color: var(--gold-dark); font-size: 19px; font-weight: 900; } .bgj-benefit strong { display: block; font-size: 14px; color: #171815; } .bgj-benefit small { display: block; margin-top: 2px; color: var(--muted); font-size: 12px; } /* LAYOUT */ .bgj-policy-layout { max-width: 1180px; margin: 0 auto; padding: 75px 24px 90px; display: grid; grid-template-columns: 250px minmax(0, 1fr); gap: 55px; align-items: start; } /* SIDEBAR */ .bgj-policy-nav { position: sticky; top: 30px; border: 1px solid var(--border); border-radius: 15px; padding: 22px; background: var(--soft); } .bgj-policy-nav-title { margin: 0 0 14px; color: var(--black); font-weight: 800; font-size: 14px; text-transform: uppercase; letter-spacing: 1.2px; } .bgj-policy-nav a { display: block; padding: 8px 0; color: #565850; text-decoration: none; font-size: 13px; line-height: 1.3; transition: 0.2s ease; } .bgj-policy-nav a:hover { color: var(--gold-dark); transform: translateX(3px); } /* CONTENT */ .bgj-policy-content { min-width: 0; } .bgj-policy-intro { margin-bottom: 35px; padding-bottom: 32px; border-bottom: 1px solid var(--border); font-size: 16px; color: #50524b; } .bgj-policy-section { scroll-margin-top: 30px; padding: 0 0 38px; margin: 0 0 38px; border-bottom: 1px solid var(--border); } .bgj-section-head { display: flex; align-items: flex-start; gap: 16px; margin-bottom: 17px; } .bgj-section-number { flex: 0 0 40px; height: 40px; display: grid; place-items: center; background: var(--gold); color: #11120f; border-radius: 11px; font-size: 13px; font-weight: 900; } .bgj-policy-section h2 { margin: 3px 0 0; color: #11120f; font-size: 23px; line-height: 1.25; letter-spacing: -0.5px; font-weight: 800; } .bgj-policy-section p { margin: 0 0 13px; color: #54564f; font-size: 15px; } /* SHIPPING CARDS */ .bgj-shipping-summary { display: grid; grid-template-columns: repeat(2, 1fr); gap: 13px; margin-top: 20px; } .bgj-summary-card { padding: 19px; background: var(--soft); border: 1px solid var(--border); border-radius: 12px; } .bgj-summary-card span { display: block; margin-bottom: 5px; color: #85877f; font-size: 11px; font-weight: 800; letter-spacing: 1px; text-transform: uppercase; } .bgj-summary-card strong { color: #151613; font-size: 16px; } .bgj-summary-card.highlight { background: #fff8df; border-color: #f1d98d; } .bgj-summary-card.highlight strong { color: #9a6e00; } /* LIST */ .bgj-policy-list { margin: 16px 0 0; padding: 0; list-style: none; } .bgj-policy-list li { position: relative; padding: 7px 0 7px 30px; color: #54564f; font-size: 15px; } .bgj-policy-list li::before { content: "✓"; position: absolute; left: 0; top: 7px; width: 19px; height: 19px; display: grid; place-items: center; border-radius: 50%; background: var(--gold); color: #111111; font-size: 11px; font-weight: 900; } .bgj-email-link { display: inline-block; color: #9a6e00; font-weight: 700; text-decoration: none; border-bottom: 1px solid #e6c35d; } /* CONTACT */ .bgj-contact-box { margin-top: 19px; padding: 24px; border-radius: 14px; background: #10110f; color: #ffffff; } .bgj-contact-box strong { color: var(--gold); display: block; margin-bottom: 9px; font-size: 18px; } .bgj-contact-box p { color: rgba(255, 255, 255, 0.78); margin: 5px 0; } .bgj-contact-box a { color: #ffffff; text-decoration: none; border-bottom: 1px solid rgba(232, 173, 23, 0.6); } /* SUPPORT */ .bgj-support { border-radius: 18px; padding: 35px; background: linear-gradient(115deg, #e8ad17, #f1c64e); color: #12130f; display: flex; justify-content: space-between; gap: 30px; align-items: center; } .bgj-support h3 { margin: 0 0 7px; font-size: 24px; line-height: 1.2; font-weight: 850; } .bgj-support p { margin: 0; font-size: 14px; color: rgba(17, 18, 15, 0.75); } .bgj-support a { flex: 0 0 auto; display: inline-flex; align-items: center; justify-content: center; min-height: 48px; padding: 0 24px; background: #11120f; color: #ffffff; border-radius: 999px; text-decoration: none; font-size: 14px; font-weight: 800; } @media (max-width: 900px) { .bgj-policy-layout { grid-template-columns: 1fr; gap: 30px; } .bgj-policy-nav { display: none; } .bgj-benefit-grid { grid-template-columns: 1fr; } .bgj-benefit + .bgj-benefit { border-left: 0; border-top: 1px solid var(--border); } } @media (max-width: 640px) { .bgj-policy-hero { padding: 65px 20px; } .bgj-policy-hero h1 { font-size: 43px; letter-spacing: -1.6px; } .bgj-policy-hero p { font-size: 15px; } .bgj-policy-benefits { padding: 0 16px; } .bgj-policy-layout { padding: 55px 18px 65px; } .bgj-shipping-summary { grid-template-columns: 1fr; } .bgj-policy-section h2 { font-size: 20px; } .bgj-support { padding: 27px 22px; flex-direction: column; align-items: flex-start; } .bgj-support a { width: 100%; } }

TURNOAKGAMES POLICIES

Shipping Policy

Clear shipping information, reliable delivery estimates, and straightforward order tracking for every TurnOakGames order.

Last updated: October 9, 2026

Free Shipping

Free standard shipping on all U.S. orders.

5–7 Business Days
Estimated standard delivery.

Order Tracking
Tracking information is sent by email after shipment.

01 Shipping Time
Orders are normally delivered within 5–7 business days. Delivery estimates are stated in business days and exclude weekends and U.S. public holidays. Once your order has been processed and shipped, you will receive a confirmation email containing your shipping and tracking information.

02 Shipping Area

We currently ship exclusively within the United States. Orders are dispatched from our fulfillment location in Sheridan, Wyoming, United States. We do not currently offer international shipping.

03 Shipping Time and Cost
Standard Shipping: 5–7 business days. Free standard shipping on all U.S. orders. Standard shipping typically takes 5–7 business days. Delivery delays may occasionally occur due to high order volumes, holidays, severe weather, carrier disruptions, or circumstances outside our control.

04 Order Tracking
Once your order has shipped, you will receive a tracking number by email. Tracking information may take up to 48 hours to update after the carrier receives the package. For tracking assistance, visit the Contact Us page or Track Your Order page on our online store.

05 Order Changes and Cancellations
Orders may only be modified or canceled within 2 hours of being placed. To request a cancellation or change, contact us through the Contact Us form as soon as possible. After the two-hour period, we cannot guarantee that changes or cancellations will be possible because the order may already be processing or shipping.

06 Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us through the Contact Us form immediately. We will make every reasonable effort to update the address before the order ships. However, address changes cannot be guaranteed once processing has started. TurnOakGames is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.

07 Delivery Issues
If your tracking information shows that your package was delivered but you cannot locate it, verify the shipping address entered during checkout, check your mailbox, front desk, property, or delivery area, ask household members or neighbors if they accepted the package, and contact the shipping carrier for additional delivery information. If you still cannot locate your order, contact our customer support team through the Contact Us page.

08 Customer Support
For questions regarding shipping, tracking, or your order, use the Contact Us form on our online store. Phone: +1 (917) 997-6574. For returns and refunds, please review our Return & Refund Policy.